Roadside Assistance

If you find yourself immobilised with a battery problem, we will attend to your vehicle, test the battery for performance, jump start the flat battery or coordinate a battery replacement if required. The cost of the replacement battery will be charged to you.

Where a jump start is not possible, we will tow the vehicle to the nearest authorised repairer. Towing is provided up to up to 20 kilometres from the breakdown location in a capital city or major rural town, and 60 kilometres in a rural area.

Limits apply. Refer to Terms & Conditions.

If your vehicle runs out of fuel, we will deliver sufficient petrol or diesel (to a maximum of 5 litres) for the vehicle to travel to the nearest available refueling facility.

Limits apply. Refer to Terms & Conditions.

If you find yourself with a flat tyre, we will change it with the vehicle's serviceable spare wheel. If your vehicle is not equipped with a spare wheel, we will transport the vehicle to an approved tyre outlet or authorised repairer, whichever is the nearest (subject to the towing/transportation limits). Should additional services be required beyond this due to multiple flat tyres, the spare tyre being unserviceable, replacement wheel studs/nuts not being available or locking wheel nut key not available, towing is provided at your cost.

Limits apply. Refer to Terms & Conditions.

If you lose your keys or lock them in your vehicle, we will provide all reasonable assistance (subject to proof of ownership shown) to:

• locate and deliver a spare key, or
• arrange for the driver to retrieve the spare key, if this is more practical, or
• gain access to your vehicle (once a consent and indemnity form has been signed by you).
• In all other situations where the key is not available, we will arrange to transport the vehicle to an authorised repairer, where the appropriate entry methods may be used. We will not be responsible for any damage incurred, or for any repair costs that result from gaining access to the vehicle or moving the vehicle while it is locked. An expense limit of $150 (including GST) applies to this benefit. All additional costs are your responsibility.

Limits apply. Refer to Terms & Conditions.

If your vehicle cannot be mobilised at the breakdown location, we will deliver your vehicle to the nearest authorised repairer to the breakdown location. If the breakdown has occurred after business hours, we will arrange for your vehicle to be stored at a secure facility and delivered to an authorised repairer the next working day. Please note that all additional towing costs are your responsibility.

Limits apply. Refer to Terms & Conditions.

If your vehicle cannot be mobilised due to a breakdown and must be transported to a repairer, we will provide one taxi ride per incident, to a maximum value of $50 (including GST), so you and your passengers can continue your journey to the nearest town or within the same city where the breakdown occurred.

Limits apply. Refer to Terms & Conditions.

We will attend and recover your vehicle from a bogged situation provided that reasonable and safe access is available to a conventional two wheel drive recovery vehicle and no other specialist equipment is necessary. Should specialist equipment and/or towing become necessary, services may be provided at our discretion, but all additional costs will be your responsibility.

Limits apply. Refer to Terms & Conditions.

Following a breakdown or accident, we will relay urgent messages to family, friends or business associates likely to be affected or concerned by the disruption or delay and/or provide advice on local transport options and alternatives.